1. What types of handbags and accessories do you create?
At O’Eclat Designs Co., we craft timeless, premium-quality leather handbags and accessories, blending classic and minimalist aesthetics with African heritage. Our collections include structured handbags, metal frame clutches, mini box bags, crossbody bags, and functional tote bags, all made in small batches for exclusivity. We also incorporate indigenous fabrics like Aso oke, Adire (tie-dye), Batik and Raffia into our designs.
2. Can I order from outside Nigeria?
Yes! We ship internationally. Our products are available for global delivery, and shipping costs are calculated based on your location. Please note that international customers may be responsible for customs duties and import taxes, depending on their country’s regulations.
3. Do you offer personalisation or custom designs?
Yes, we offer customisation options on select designs. You can personalise your handbag with monograms, unique colour combinations, or fabric choices. We also work with brands and designers to create exclusive private-label collections.
4. What materials do you use in your handbags and accessories?
We use ethically sourced, premium-quality leather, handwoven Aso oke, Adire, Batik, and high-quality bag hardware. Our commitment to sustainability means we repurpose and upcycle fabric where possible, ensuring minimal waste.
5. How long does it take to produce custom or bulk orders?
For single custom orders, production takes approximately 2–4 weeks depending on the design complexity. For bulk orders, timelines vary based on quantity but typically range from 4–8 weeks. We prioritise quality craftsmanship, so we ensure each piece is meticulously finished before delivery.
6. What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the item is unused and in its original packaging. Custom orders, however, are final sale and cannot be returned. For repairs, we offer aftercare services to help extend the lifespan of your bag.
7. How can I track my order?
Once your order is shipped, we will send you a tracking number via email or WhatsApp. International customers can track their shipment through our courier partners’ websites.
8. Do you offer wholesale or bulk pricing for businesses?
Yes! We offer wholesale pricing for boutiques, department stores, and concept retailers interested in carrying our products. Our wholesale partnership requires a minimum order quantity (MOQ) and is available for businesses worldwide.
9. What is the minimum order quantity (MOQ) for bulk production?
Our MOQ for bulk production starts at 20–50 pieces per order, depending on the design and materials required. We also offer flexible options for emerging brands and designers.
10. Can I visit your studio or showroom?
Yes, but by appointment only. We welcome customers, stockists, and partners to visit our Lagos studio to explore our collections, discuss custom orders, or learn more about our craftsmanship.
11. Do you work with designers or brands for private labeling?
Absolutely! We provide contract manufacturing and private-label services for designers and brands looking to produce handbags under their name. Our team collaborates on design, material selection, and production to bring unique visions to life.
12. What payment methods do you accept?
We accept payments via bank transfers, credit/debit cards, mobile payments, and PayPal (for international orders). For wholesale or bulk orders, a 70% deposit is required before production begins, with the balance due before shipment.
13. How do you ensure product quality?
Each piece goes through a rigorous quality control process, from material selection to finishing. Our skilled artisans handcraft each bag with precision, ensuring durability, fine stitching, and impeccable finishing before it reaches you.
14. Are your handbags and accessories sustainable?
Yes! Sustainability is at the heart of our brand. We embrace circular fashion by upcycling Aso oke fabric, minimising production waste, and using ethically sourced materials. We also support local artisans, preserving traditional craftsmanship while ensuring fair wages and ethical production practices.
15. Do you offer repair or aftercare services?
Yes, we do! We believe in extending the life of your handbag, which is why we offer repair and maintenance services for our products or any other leather goods. Whether it’s a leather refresh, strap replacement, or minor stitching fixes, we’re happy to help.
16. What makes O’Eclat handbags unique?
Our handbags stand out because they blend timeless elegance with African heritage. We are known for our small-batch, meticulously crafted designs, striking use of colours, and premium materials. Each piece tells a story of craftsmanship, sustainability, and individuality.
17. How can I reach your customer support team?
You can reach us via:
Email: ino@oeclat.com
WhatsApp: +2348126577295
Instagram: @oeeclat
Our support team is available Monday to Friday, 10 AM – 6 PM (WAT).
18. Are there any upcoming product launches or special offers?
Yes! Stay updated on our latest collections, limited-edition releases, and exclusive offers by subscribing to our newsletter and following us on social media.